A car accident claim
Practise interpreting a claims officer and a driver between English and Filipino: 11 segments, about 300 English words. Read each segment, say your interpretation aloud, then open the model.
Scene. A Filipino-speaking driver calls her insurer to make a claim after a car accident.
Original Filipino practice, written with AI. The real CCL is audio, so pair this with listening practice. Scenes are made up: names, prices and rules in them are for practice, not advice.
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1Claims officerEnglish
Thanks for calling, my name's Daniel. I understand you'd like to make a claim. First, is everyone okay, and is the car in a safe place now?
Model interpretation into Filipino
Salamat po sa pagtawag, ako si Daniel. Naiintindihan kong gusto ninyong mag-claim. Una po, ayos lang ba ang lahat, at nasa ligtas na lugar na ba ang sasakyan?
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2DriverFilipino
Opo, walang nasaktan. Nasa garahe na ng bahay ang kotse. Kahapon ng umaga, binangga ako sa likod habang nakahinto ako sa pulang ilaw.
Model interpretation into English
Yes, nobody was hurt. The car is in the garage at home now. Yesterday morning I was hit from behind while I was stopped at a red light.
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3Claims officerEnglish
I'm glad no one was hurt. Did you swap details with the other driver? I'll need their name, phone number, car registration and, if you have it, their insurer.
Model interpretation into Filipino
Mabuti at walang nasaktan. Nagpalitan po ba kayo ng detalye ng isa pang driver? Kailangan ko ang kanyang pangalan, numero ng telepono, rehistro ng sasakyan at, kung mayroon kayo, ang kanyang insurance company.
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4DriverFilipino
Opo, kinunan ko ng litrato ang lisensya niya at ang plaka. Inamin niyang nagte-text siya noon. Pero ngayon ayaw na niyang sagutin ang tawag ko.
Model interpretation into English
Yes, I took photos of his licence and the number plate. He admitted he'd been texting. But now he won't answer my calls.
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5Claims officerEnglish
That's okay, you don't need to deal with him. We'll contact him or his insurer directly. Because he hit you from behind, you probably won't need to pay your excess.
Model interpretation into Filipino
Ayos lang po iyan, hindi na ninyo kailangang makipag-usap sa kanya. Kami na ang direktang kakausap sa kanya o sa kanyang insurer. Dahil binangga niya kayo mula sa likod, malamang hindi na ninyo kailangang bayaran ang inyong excess.
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6DriverFilipino
Ano po ang excess? Ito ang unang beses na nag-claim ako rito sa Australia. Sa Pilipinas, iba ang sistema.
Model interpretation into English
What's an excess? This is the first time I've made a claim here in Australia. In the Philippines the system is different.
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7Claims officerEnglish
The excess is the amount you pay towards a claim. On your policy it's six hundred dollars. If the other driver is found at fault and we recover the costs, you won't pay it.
Model interpretation into Filipino
Ang excess po ay ang halagang binabayaran ninyo sa isang claim. Sa inyong policy, anim na raang dolyar ito. Kung mapatunayang may sala ang isa pang driver at mabawi namin ang gastos, hindi na ninyo ito babayaran.
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8DriverFilipino
Ah, ganoon pala. Kailangan ko po ang kotse araw-araw para ihatid ang mga anak ko sa paaralan at pumasok sa trabaho. Paano habang inaayos ito?
Model interpretation into English
Oh, I see. I need the car every day to take my kids to school and get to work. What do I do while it's being fixed?
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9Claims officerEnglish
Your policy includes a hire car after an accident that isn't your fault, for up to fourteen days. I'll arrange that once the repairer has assessed your car.
Model interpretation into Filipino
Kasama po sa inyong policy ang paupahang sasakyan pagkatapos ng aksidenteng hindi ninyo kasalanan, hanggang labing-apat na araw. Aayusin ko iyan kapag nasuri na ng repairer ang inyong kotse.
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10DriverFilipino
Salamat po. Puwede ko bang piliin kung saang talyer dadalhin ang kotse? May kakilala akong mekaniko malapit sa amin.
Model interpretation into English
Thank you. Can I choose which repair shop the car goes to? I know a mechanic near where we live.
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11Claims officerEnglish
You can, but they'll need to send us a quote first. Our partner repairers back their work for as long as you own the car. I'll email the list and a claim number today.
Model interpretation into Filipino
Puwede po, pero kailangan muna nilang magpadala sa amin ng quotation. Pananagutan ng aming mga partner na repairer ang kanilang trabaho habang sa inyo pa ang sasakyan. Ie-email ko po sa inyo ngayon ang listahan at ang claim number.