A scam call about a bank account
Practise interpreting a bank officer and a customer between English and Filipino: 11 segments, about 300 English words. Read each segment, say your interpretation aloud, then open the model.
Scene. A Filipino-speaking customer visits her bank after a suspicious phone call.
Original Filipino practice, written with AI. The real CCL is audio, so pair this with listening practice. Scenes are made up: names, prices and rules in them are for practice, not advice.
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1Bank officerEnglish
Hi, please take a seat. The teller said you got a phone call about your account that worried you. Can you tell me what happened, from the start?
Model interpretation into Filipino
Hello po, maupo po kayo. Sabi ng teller, may natanggap daw kayong tawag tungkol sa inyong account na ikinabahala ninyo. Puwede po ba ninyong ikuwento ang nangyari mula sa simula?
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2CustomerFilipino
Kaninang umaga po, may tumawag na taga-bangko raw. Sabi niya, may kahina-hinalang bayad mula sa account ko at kailangan kong ilipat ang pera ko sa isang safe account.
Model interpretation into English
This morning someone called saying they were from the bank. He said there was a suspicious payment from my account and I needed to move my money to a safe account.
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3Bank officerEnglish
I'm glad you came in. That's a common scam. We will never call and ask you to move money to another account. Did you transfer anything or give them any codes?
Model interpretation into Filipino
Mabuti po at pumunta kayo rito. Karaniwang scam iyan. Hinding-hindi kami tatawag para utusan kayong ilipat ang pera sa ibang account. May nailipat po ba kayo o may ibinigay ba kayong code sa kanila?
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4CustomerFilipino
Wala pa po akong nailipat. Pero binigay ko ang code na dumating sa text ko, kasi sabi niya kailangan iyon para ma-verify ako. Mali ba iyon?
Model interpretation into English
I haven't transferred anything. But I gave him the code that came to my phone by text, because he said he needed it to verify me. Was that wrong?
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5Bank officerEnglish
Don't worry, you're not in trouble. That code may let someone into your online banking, so we need to act now. I'm going to lock your card and reset your online banking access.
Model interpretation into Filipino
Huwag po kayong mag-alala, wala kayong kasalanan. Puwedeng magamit ang code na iyon para makapasok ang iba sa inyong online banking, kaya kailangan nating kumilos agad. Ila-lock ko ang inyong card at ire-reset ang access ninyo sa online banking.
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6CustomerFilipino
Naku, ang laman ng account na iyon ay ang ipon namin para sa bahay. Mga apatnapung libong dolyar. Ligtas pa ba iyon?
Model interpretation into English
Oh no, that account has our savings for a house. About $40,000. Is it still safe?
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7Bank officerEnglish
Let me check. Your balance is still there, and there are no new payments since yesterday. I've also added a block so no one can set up a new payee without calling us.
Model interpretation into Filipino
Titingnan ko po. Nandiyan pa ang inyong balanse, at walang bagong bayad mula kahapon. Naglagay na rin ako ng block para walang makapagdagdag ng bagong payee nang hindi tumatawag sa amin.
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8CustomerFilipino
Salamat po, nakahinga ako nang maluwag. Dapat ko bang i-report ito sa pulis? Natatakot akong baka tawagan ulit nila ako.
Model interpretation into English
Thank you, that's a relief. Should I report this to the police? I'm scared they might call me again.
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9Bank officerEnglish
You can report it to the national scam reporting website, and we'll give you the link. If they call again, just hang up. Never give anyone a code sent to your phone.
Model interpretation into Filipino
Puwede po ninyo itong i-report sa pambansang website para sa pag-uulat ng scam, at ibibigay namin sa inyo ang link. Kung tumawag ulit sila, ibaba na lang ninyo ang telepono. Huwag na huwag ibibigay kaninuman ang code na ipinadala sa inyong telepono.
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10CustomerFilipino
Paano ko po malalaman kung talagang ang bangko ang tumatawag? Minsan kasi tumatawag din kayo tungkol sa mga alok.
Model interpretation into English
How will I know if it's really the bank calling? Sometimes you do call about offers.
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11Bank officerEnglish
If you're unsure, hang up and call the number on the back of your card. A real staff member won't mind. Your new card will arrive by post in five working days.
Model interpretation into Filipino
Kung hindi kayo sigurado, ibaba ang telepono at tawagan ang numerong nasa likod ng inyong card. Hindi magagalit ang tunay na empleyado. Darating sa koreo ang inyong bagong card sa loob ng limang araw ng trabaho.